Support and Downloads

Knowledge Base

Developed over the years by our dedicated Technical Support Team, VASCO’s rich and ever-expanding Knowledge Base contains resolutions to known support issues. VASCO’s Technical Support Engineers and partners consult daily for Root Cause Analysis and rapid incident resolution.

Search VASCO's Knowledge Base to find the information you need. This online database puts support resources at your fingertips, including "how-to" documents, whitepapers, known issues, documentation, patch information, problem reports, and common error messages for all VASCO products.

Legend

Legend
 
|1|2|3...100NEXT >
March 26, 2014
Bug

KB_120189  KB_120189

DIGIPASS 870 or DIGIPASS 905 is not recognized on Mac OS X 10.9.x (Mavericks). Due to an upgrade problem with Mac OS X, on some systems, the PCSC daemon may become corrupted and block any communication to a smartcard reader. This article describes a workaround for this issue.
February 24, 2014
Article

KB_120182  KB_120182

The DIGIPASS 275 displays the message “button” when a button is pressed down too long.
October 30, 2013
Bug

KB_170023  KB_170023

Port already in use by webserver on aXsGUARD Gatekeeper When creating a reverse proxy rule with for example “Incoming port” 443, an error message is received which means that port 443 is already in use by the local webserver.
October 30, 2013
Bug

KB_160033  KB_160033

DAWL Authentication fails With IDENTIKEY Authentication Server 3.4 after upgrading from IDENTIKEY Server 3.1 DIGIPASS Authentication for Windows Logon (DAWL) authentication via SEAL fails due to the following error found in the IDENTIKEY trace file: [MAJOR][ssl_accept] > Cannot use CA file: 'C:\Program Files\VASCO\Identikey 3.4\bin\ikeycerts.pem'. Check path exists and has correct permissions.
October 30, 2013
How to

KB_160032  KB_160032

How to enable and read the full trace file for IDENTIKEY Authentication Server 3.4, step by step. To be able to troubleshoot an IDENTIKEY Authentication Server installation you have to enable and examine the full trace file. This is a step by step guide how to enable full tracing and where you can find the file. This article also includes some basic information you can find in the trace file.
October 30, 2013
How to

KB_160031  KB_160031

How To make IDENTIKEY Authentication Server 3.4 accept a RADIUS request without the NAS-IP-Address or NAS-Identifier attribute. Normally, IDENTIKEY Authentication Server refuses a RADIUS Access-Request without the NAS-IP Address or NAS-Identifier attribute. This document describes how to force IDENTIKEY 3.4 to accept such a request.
October 30, 2013
How to

KB_160030  KB_160030

How To enable IDENTIKEY Authentication Server tracing on a non-GUI Linux server When you need to enable IDENTIKEY tracing on a non-GUI Linux server, and you cannot do it using the Webadmin, you have to edit the identikeyconfig.xml file to enable tracing.
October 30, 2013
FAQ

KB_160029  KB_160029

IDENTIKEY Users are Deleted and Created by the LDAP Sync Tool When a User is Moved to a New Organizational Unit in the LDAP Source. IDENTIKEY Authentication Server tracks users created by the LDAP Sync Tool based on objects Distinguished Name. If a LDAP user is moved in the OU structure the IDENTIKEY user will be deleted and a new one will be created based on the new Distinguished Name.
October 30, 2013
How to

KB_160028  KB_160028

How To install IDENTIKEY ADUC MMC on a Windows Machine to Manage Users and DIGIPASS. Installing the IDENTIKEY Authentication Server ADUC MMC on a Windows machine allows the IDENITKEY administrator to manage IDENTIKEY users and DIGIPASS objects that are stored in an Active Directory data store without logging onto the IDENTIKEY server directly. The Windows machine must have Microsoft ADUC previously installed.
October 30, 2013
How to

KB_150112  KB_150112

How to change the HTTPS SSL certificate of the IDENTIKEY Authentication Server webadmin by a certificate that is signed by your AD CA root certificate. In KB 150076 is explained that in a windows environment a certificate signed by the windows CA server will be trusted in the IE web browsers of systems belonging to the domain. This KB explains how to create and install such a certificate.
|1|2|3...100NEXT >

Instructions for Advanced Search

Advanced Search

Here you may find further instructions about how to use the Advanced Search.

Share | |