Support and Downloads

Support Capabilities By User

VASCO Certified Engineers (VCEs)

  • A VCE may contact VASCO Technical Support free of charge with regards to any VASCO product for which he has a valid certification.

Banking Customers

  • VASCO Technical Support services can be purchased through the Standard Support Plan, the 24/7 Support Plan, or the VIP Support Plan.
  • If faster response times and greater support levels are desired, additional support plans can be purchased.
  • By default, VASCO Technical Support contracts are automatically renewed each year unless specified otherwise.

Distributors

  • VASCO Technical Support services are provided through the Standard Support Plan. VASCO guarantees an email or telephone response to the customer’s designated contacts within 8 business hours.
  • If faster response times and greater support levels are desired, additional support plans can be purchased.
  • By default, VASCO Technical Support contracts are automatically renewed each year unless specified otherwise.

Integrators

  • Integrators are resellers that have a direct relationship with VASCO. If desired, VASCO Technical Support services can be purchased through a VASCO Technical Support Plan.
  • If faster response times and greater support levels are desired, additional support plans can be purchased.
  • By default, VASCO Technical Support contracts are automatically renewed each year unless specified otherwise.

Resellers

  • Resellers who purchase VASCO products from a VASCO distributor are encouraged to obtain technical support through that distributor.
  • Nevertheless, resellers can purchase a Technical Support Plan directly through VASCO, if desired.
  • By default, VASCO Technical Support contracts are automatically renewed each year unless specified otherwise.

Enterprise Customers

  • Enterprise customers are always encouraged to receive technical support from the reseller through which they purchased their VASCO products.
  • Nevertheless, any enterprise customer who would like to receive VASCO Technical Support directly may purchase a support plan at the time of initial purchase or by contacting a VASCO specialist at one of our dedicated toll support numbers
  • By default, VASCO Technical Support contracts are automatically renewed each year unless specified otherwise.
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