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KB 150192: Error: “No subject alternative names matching IP address” when installing the DIGIPASS Gateway.

How to

This article will explain why you get the error “No subject alternative names matching IP address” when you are installing the DIGIPASS Gateway.

KB 150191: When I generate a report in IDENTIKEY Authentication Server, there is no data in it.

How to

This article will explain some possible reasons why there is no data when running a report, or the report contains not the expected data.

KB 150188: Error “No OPENSSL_Applink” when running the IDENTIKEY Authentication Server maintenance wizard for creating certificates.

How to

When running the IAS maintenance wizard for creating new certificates you get the following error: OPENSSL_Uplink (xxxx): no OPENSSL_Applink.

KB 150190: How to Create and Install a commercial certificate for IDENTIKEY Authentication Server webadmin.

By default, the IAS webadmin is installed with a self-signed certificate. The browser will produce an error and ask you if you want to trust this certificate. By installing a commercial certificate (that is trusted by the built-in root certificates of the browsers) this error will not be displayed anymore.

KB 140186: What to monitor on the DIGIPASS Gateway.


This article describes how you can monitor DIGIPASS Gateway to verify it is up and running.

KB 150189: LDAP Back-end authentication fails on IDENTIKEY Authentication Server installed on Linux with Error: SASL(-4): no mechanism available: No worthy mechs found in the IAS trace file.

How to

When doing Back-end authentication to Active Directory on a Linux server you get the following error in the full trace file: [LdapBackEndAuthenticatorImpl::FnBind::bind] > Error detail: SASL(-4): no mechanism available: No worthy mechs found ... Back End Authentication has failed [Error]

KB 140185: Java 9 not supported with DIGIPASS gateway.


When you try to install DIGIPASS Gateway in combination with JAVA JDK 9.0 you get the following error at the end of the installation process: Error while installing Identikey primary server SSL certificate key. The system-wide trust store cannot be found in your Java distribution. It should be located at “C:\Program Files\Java\jdk-9.0.1\jre\lib\security\cacerts”

KB 120235: How to install IDENTIKEY 3.14 User Websites on alternative Location.

How to

The Installer of IDENTIKEY User Websites does not allow to provide a path where to install the software. It will always be installed on the default location: c:\Program Files\VASCO\IDENTIKEY User Websites This article describes how to get the IDENTIKEY User Websites on e.g. a different drive.

KB 120234: IDENTIKEY Authentication Server 3.14 Webadmin cannot be installed on non-default Location.

How to

Under certain circumstances, IDENTIKEY Authentication Server (IAS) 3.14 cannot be installed on an alternative location (e.g. E: drive instead of C: drive). This article describes these circumstances and a workaround to get IAS 3.14 Web administration tool installed on this alternative location.

KB_170046: IDENTIKEY Authentication Server service fails to start when setting the server in migration mode.

How to

A customer had put his IDENTIKEY Authentication Server (IAS) 3.11 in migration mode, in order to use the Data Migration Tool (DMT) to migrate the data from one server to another server. After putting the server in migration mode the IAS service failed to start.