Filter by

KB_190011: New DIGIPASS for Mobile batch has a new prefix and the OTPs they generate after offline activation are invalid.

Bug

You have a DIGIPASS for Mobile (DP4M) App that uses offline activation. You received a new DIGIPASS delivery and you notice the serial prefix (the 3 first letters in the serial number) is different. You are able to activate the DIGIPASS, but the generated OTP’s are invalid.

KB_170042: DIGIPASS Authentication method not added after installation of DIGIPASS Authentication for Microsoft ADFS.

Bug

Normally, after installing DIGIPASS Authentication for Microsoft ADFS, the DIGIPASS authentication method is automatically added to the Global Authentication Policy in the ADFS configuration. This KB explains how to add the DIGIPASS Authentication method, in case it is not added automatically. This is necessary to be able to login with a DIGIPASS on ADFS.

KB_150179: DIGIPASS for Windows Logon (DAWL): how to remove the Smart card credential provider?

How to

When trying to upgrade from IAS3.10 to IAS3.11 you get an error in the configuration wizard. “Invalid upgrade path 30xx00 found” Failed to set data_version in vdscontrol table.

KB_160109: How to import a DPX file using the Web Admin for IDENTIKEY Authentication Server

How to

There are three possible types of DPX files that you might receive with an order – they are STATIC, NOSTATIC, and AUTOREGISTER. Server-side PIN support is only possible for DIGIPASS that have been imported using the STATIC or AUTOREGISTER DPX files. If you need to enable PIN functionality and there is no option to do so inside the Web Admin, you can try re-importing...

KB_170040: IDENTIKEY Authentication service not starting anymore after Windows updates.

Bug

A customer experienced issues with the IDENTIKEY Authentication Server service after performing some updates on his Windows Server 2012 R2. When trying to open the IAS Configuration Utility an error message pops up: “Invalid ODBC data source”.

KB_160110: How to clear up issues caused by broken or improperly configured replication

How to

Under certain conditions, the data in one or more of the databases included in the replication scheme for IDENTIKEY Authentication Server can become corrupted. Whenever there is a mismatch between the data in these databases, all kinds of different issues can arise, ranging from “Failed to write replication changes to the database” to “A request has been received...

KB_140164: Change IP address of IDENTIKEY Authentication Server.

How to

The procedure to change the Server Component Location of the IDENTIKEY Authentication Server is explained in chapter 13.3 of the IDENTIKEY Authentication Server Administrator Guide. After executing the procedure it’s necessary to re-deploy the Web Administration. In older versions there was an option in the IDENTIKEY Authentication Server Configuration Wizard...

KB_190021: IDENTIKEY Authentication Server (IAS) service does not start. Trace file shows the error: ‘The requested address is not valid in its context’.

Bug

When you try to start the IAS service, it fails. In the trace file you find the error message: ‘The requested address is not valid in its context’.

KB_150180: Invalid upgrade path error when trying to upgrade from IAS3.10 to IAS3.11.

Bug

When trying to upgrade from IAS3.10 to IAS3.11 you get an error in the configuration wizard. “Invalid upgrade path 30xx00 found” Failed to set data_version in vdscontrol table.

KB_120229: DIGIPASS for Mobile activation via IDENTIKEY Self- Management Website fails.

How to

It’s possible to use TCL on IDENTIKEY Appliance to configure the groups that need to be defined in the group check.