DnB NOR, Norway’s largest financial services group, implements VASCO’s DIGIPASS to enable optimum security for digital documents
DnB NOR, Norway’s largest financial services group, implemented VASCO’s DIGIPASS to secure the BankID scheme. BankID delivers a public key infrastructure (PKI) solution enabling members from the Norwegian public to identify themselves and sign digital documents from authorities, companies and other organizations on the Internet. BankID requires no smartcard infrastructure, smartcard readers or any proprietary software on the end-users’ PC. The DnB NOR customers’ private key is stored in a central electronic vault and safeguarded by DIGIPASS solutions.
DnB NOR needed to implement a security solution for BankID that would meet all of BankID’s security requirements. Previously, the company worked with different types of systems and security devices for their retail customers. Some customers even had several different devices.
DnB NOR wanted to implement one single authentication method to simplify handling which would lead to more satisfied customers and would also reduce costs in the long term. A better and clearer logon process would also reduce calls to the bank’s call center.
DnB NOR found in VASCO’s DIGIPASS GO 3 the security solution to suit theirs and their customers’ needs. DIGIPASS GO 3 is a simple and user-friendly authentication device, offering a high security level compliant with BankID’s security standards.
Key Project Principles
BankID: A Norwegian national electronic ID infrastructure
BankID is an electronic ID infrastructure offering a secure and cost-effective Internet security solution for identification and electronic signatures. It enables Norwegian citizens to identify themselves and digitally sign documents from authorities, companies and other organizations on the Internet by using the BankID electronic identification and signature system. The final aim is to reach all e-banking users in Norway, which amounts to approximately 2.5 million users.
Strong 2-factor authentication enabling innovative PKI design
The BankID design provides a high level of user friendliness; reduces costs significantly and maintains the required level of security. The BankID scheme provides strong authentication and secure digital credentials for end-users to safeguard their sensitive and confidential information. It also provides a greater security as users’ credentials are validated in real-time, giving fraudsters virtual no chance to intercept vital information.
Choosing VASCO strong authentication
DnB NOR worked with different One-Time Passwords for their retail customers. To simplify the handling process and to reduce costs in the long term, the bank evaluated several authentication methods. Ultimately, DIGIPASS GO 3 received the highest scores. The DIGIPASS authentication software is incorporated into the portable DIGIPASS GO 3. With a touch of a button, customers can generate a unique dynamic password granting them access to the bank’s online applications.
“We decided to use DIGIPASS GO 3 for all our retail customers and DIGIPASS 250 for our corporate clients. Because we now distribute one single authentication method, our administration and support was also simplified and we could offer a transparent service,” said Geir Øiestad, Head of Internet Banking, DnB Nor.
Customer satisfaction increased, administrative handling and cost decreased and DnB NOR’s support services find it easier to train their employees now they chose one single authentication method.
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