KB_140174: Multi Device License (MDL) registration failed with User Self-Management Website5/12/2017 12:01:58 PM
When you are doing Offline Activation using CRONTO Technology through the User Self-Management Website you get the following error: MDL Registration Failed / Returncode: -1 / Status Code: -19
In the Audit log you get the following information:
Error Message:The command "Command ID: 1" is either invalid or does not exist.,
Error Details:N5vasco9ExceptionE: Error -19 in function
"CommandTask::processMessage": The command "Command ID: 1" is either invalid or does not exist.
When you want to use this feature you are using the “Provision Register” command.
When you enable the IDENTIKEY full tracing and reproduce the error you will get the following entry in the resulting trace file:
You should check if the provisioning scenario is enabled in the IDENTIKEY configuration.
1. Login to the IDENTIKEY Web Administration
2. Go to System – Server Configuration
3. Go to the Scenarios tab
4. Check if the provisioning scenario is enabled
5. If this is not enabled. Click edit
6. Check the checkbox and click save
7. Restart the IDENTIKEY service
Applies to: IDENTIKEY Appliance
KB 140174– 12/05/2017
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