Client Support Within America & Canada
OneSpan’s standard support plan provides technical assistance Monday through Friday during standard business hours, except for OneSpan holidays. VASCO’s technical support is available via telephone and e-mail.
Telephone support is available Monday until Friday 9 AM EST – 5 PM EST except on OneSpan holidays:
Or use the central support number Monday until Friday 8 AM CET – 6 PM CET except on OneSpan holidays:
Email support Monday until Friday 9 AM EST – 5 PM EST except on OneSpan holidays:empty
OneSpan typically provides an e-mail response to the customers’ designated contacts within 4 business hours.
For severity 1 and severity 2 incidents, please contact OneSpan technical support via telephone.
Outside normal business hours, OneSpan provides technical support to customers that have subscribed to the Non-Stop Support-plan. Non-Stop Support Plan holders may call:
Or use the central support number:
Customers who contact the Non-Stop support team will be asked for their Customer ID, which is provided upon initiation of a Non-Stop Support Contract. It is important to provide authorized contacts at your organization with this Customer ID in order to obtain non-stop support without delay.
For severity 1 and severity 2 incidents, please contact OneSpan technical support via telephone.OneSpan offers emergency support for all other customers.