Client Support Within Asia / Pacific
OneSpan’s standard support plan provides technical assistance Monday through Friday during standard business hours, except for OneSpan holidays. OneSpan’s technical support is available via telephone and e-mail.
Australia & New Zealand
Contact OneSpan technical support Monday until Friday 9 AM AEST – 5 PM AEST except on OneSpan holidays:
+61 2 80613709
Contact OneSpan technical support Monday until Friday 9 AM JST – 5 PM JST except on OneSpan holidays:
+81 3 3507 5750
All other countries in Asia
Contact OneSpan technical support Monday until Friday 9 AM SGT – 5 PM SGT except on OneSpan holidays:
Or use central support:
+32 2 609 97 70
Email support is available on the following address:
Monday until Friday 8 AM CET – 6 PM CET local time except on OneSpan holidays. OneSpan typically provides an e-mail response to the customers’ designated contacts within 4 business hours.
For severity 1 and severity 2 incidents, please contact OneSpan technical support via telephone.
Outside normal business hours, OneSpan provides technical support to customers that have subscribers to the Non-Stop Support-plan. Non-Stop Support Plan holders may call:
+32 2 609 97 70
Or calling any of the local offices:
- Boston (US) office: +1 508 3663437
- Sydney (AU) office: +61 2 80613709
- Singapore (SG) office: +65 64109734
Customers who contact the Non-Stop support team will be asked for their Customer ID, which is provided upon initiation of a Non-Stop Support Contract. It is important to provide authorized contacts at your organization with this Customer ID in order to obtain non-stop support without delay.
For severity 1 and severity 2 incidents, please contact OneSpan technical support via telephone.OneSpan offers emergency support for all other customers - for more details click here.