Client Support Within Asia / Pacific
OneSpan’s standard support plan provides technical assistance Monday through Friday during standard business hours, except for OneSpan holidays. OneSpan’s technical support is available via telephone and e-mail.
***PLEASE NOTE***: OneSpan customers that use Mobile Security Suite, Mobile Authenticator Studio, Mobile Authenticator or Mobile Authenticator ES (formerly DIGIPASS for Apps, DIGIPASS for Mobile, DIGIPASS App, or DIGIPASS for Mobile ES) need to take action before August 2019 to make sure they're compatible with the upcoming release of Android Q. Please read our OneSpan Knowledge Base articles “Prepare your Mobile Security Suite based App for Android Q” or “Prepare your Mobile Authenticator Studio based App for Android Q” to understand what’s required of you and your end-users.
Australia & New Zealand
Contact OneSpan technical support Monday until Friday 9 AM AEST – 5 PM AEST except on OneSpan holidays:
+61 2 80613709
Contact OneSpan technical support Monday until Friday 9 AM JST – 5 PM JST except on OneSpan holidays:
+81 3 3507 5750
All other countries in Asia
Contact OneSpan technical support Monday until Friday 9 AM SGT – 5 PM SGT except on OneSpan holidays:
Or use central support:
+32 2 609 97 70
Email support is available on the following address:
Monday until Friday 8 AM CET – 6 PM CET local time except on OneSpan holidays. OneSpan typically provides an e-mail response to the customers’ designated contacts within 4 business hours.
For severity 1 and severity 2 incidents, please contact OneSpan technical support via telephone.
Outside normal business hours, OneSpan provides technical support to customers that have subscribers to the Non-Stop Support-plan. Non-Stop Support Plan holders may call:
+32 2 609 97 70
Or calling any of the local offices:
- Boston (US) office: +1 508 3663437
- Sydney (AU) office: +61 2 80613709
- Singapore (SG) office: +65 64109734
Customers who contact the Non-Stop support team will be asked for their Customer ID, which is provided upon initiation of a Non-Stop Support Contract. It is important to provide authorized contacts at your organization with this Customer ID in order to obtain non-stop support without delay.
For severity 1 and severity 2 incidents, please contact OneSpan technical support via telephone.OneSpan offers emergency support for all other customers - for more details click here.