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Product Support

VASCO’s product support options help our customers make the most of their investment. From "how-to" guides to 24/7 service from technical experts, we work tirelessly to provide the information you need. 

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Knowledge Base

Search VASCO's Knowledge Base to find the information you need. This online database puts support resources at your fingertips, including "how-to" documents, whitepapers, known issues, documentation, patch information, problem reports, and common error messages for all VASCO products. 


Download product service resources.
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My Maintenance & Registration

In order to register or to request maintenance on your IDENTIKEY Server, IDENTIKEY Appliance or Gatekeeper, or DIGIPASS Plug-In products, please use the link below. Keep your Maintenance ID and product Serial Number at hand. 


Register & Maintain
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Support Services

VASCO offers a range of technical support services. With flexible service packages and rapid-response coverage to all corners of the globe, there is a VASCO Technical Support Plan to match your needs and budget. 


Choose a Service Plan.
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Provisioning

DIGIPASS for Mobile Enterprise Security Provisioning Service eases the rollout of the VASCO time and event based application to the end users. This software DIGIPASS also includes a time synchronization module, allowing frequent travelers to use their DIGIPASS for Mobile without any restrictions. Authorization code required. 


Learn about Our Provisioning Service.

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