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KB_120229: DIGIPASS for Mobile activation via IDENTIKEY Self-Management Website fails.

Bug

When trying to activate a DIGIPASS for Mobile via the IDENTIKEY Self-Management Website, it fails. In the Audit data you see the error message: “A system error has occurred”; The command “Command IS: 1” is ether invalid or does not exist. In the trace file, you find the following error: Error Code:-19, Error Message:The...

KB_180029: Uploading VACMAN Controller FM for Safenet HSM results in 0x5 general error.

Bug

Uploading VACMAN Controller FM for Safenet HSM results in: Could not verify Functionality Module image. 0x5, general error. Keywords: ctconf –b, aal2sdk.signed, ProtectServer, firmware, Cryptoki Initialize error 80000384

KB_170039: DIGIPASS Native Bridge troubleshooting

How to

In some cases even after installation of the Native Bridge on MYDIGIPASS, it keeps on prompting to install. This article provide provides a list of checks to be done to find the cause of the issue.

KB_170038: IDENTIKEY Authentication Server(IAS) Webadmin timeout issues.

Article

By default the Idle Timeout of the Webadmin is configured to 900 seconds. This works fine but if you extend the time, it times out faster than configured. All IAS versions till 3.10 can be impacted.

KB_150180: Invalid upgrade path error when trying to upgrade from IAS3.10 to IAS3.11.

Bug

When trying to upgrade from IAS3.10 to IAS3.11 you get an error in the configuration wizard. “Invalid upgrade path 30xx00 found” Failed to set data_version in vdscontrol table.

KB_150179: DIGIPASS for Windows Logon (DAWL): how to remove the Smart card credential provider?

How to

"When using RDP in combination with DAWL you get connect a smart card i.s.o. the DAWL credential provider. This KB explains how to remove the smart card credential provider."

KB_150178: DIGIPASS for Windows Logon (DAWL) authentication in Internet Explorer (IE) 10/11.

Article

When using DAWL in combination with Internet Explorer 10 or 11 some IIS based websites can request authentication from a credential provider (windows logon or DAWL) Depending on the settings of IE, this can cause some issues. You can run into the following error in DAWL: “The local configuration is invalid. The...

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