Knowledge Base

Knowledge Base

Developed over the years by our dedicated Technical Support Team, VASCO’s rich and ever-expanding Knowledge Base contains resolutions to known support issues. VASCO’s Technical Support Engineers and partners consult daily for Root Cause Analysis and rapid incident resolution.

Search VASCO's Knowledge Base to find the information you need. This online database puts support resources at your fingertips, including "how-to" documents, whitepapers, known issues, documentation, patch information, problem reports, and common error messages for all VASCO products.

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February 11, 2016
How to

KB_190008  KB_190008

After upgrade to IDENTIKEY Authentication Server (IAS) 3.9 or after a clean install of (IAS) 3.9 you are not able to open the IAS Webadmin using the default browser Internet Explorer 10 on Windows Server 2008 R2.
February 11, 2016
How to

KB_190007: IDENTIKEY Authentication Server Webadmin does not load using hostname or IP but does load using localhost.  KB_190007: IDENTIKEY Authentication Server Webadmin does not load using hostname or IP but does load using localhost.

When surfing to https://host_IP_address:8443 or https://hostname.domain:8443 the webpage does not load. When surfing to https://localhost:8443 the webpage does load.
February 11, 2016
How to

KB_190006: IRM Administration Website fails due to an insufficient .NET Framework v4.5.  KB_190006: IRM Administration Website fails due to an insufficient .NET Framework v4.5.

After a successful IRM installation, upon opening the Web Administration page you receive the error that the .NET Framework used in the web.config file (v4.5.1) is newer than the one installed. You’ve installed .NET Framework v4.5 via the ‘Add roles and features’ wizard in Windows Server 2012.
February 11, 2016
FAQ

KB_180010: RADIUS Authentication fails due to incorrect encoding settings (“Unable to recode”)  KB_180010: RADIUS Authentication fails due to incorrect encoding settings (“Unable to recode”)

This KB explains how to set the correct RADIUS client encoding, avoiding that some users (with international characters in their password) are unable to authenticate with static password over RADIUS with the error InvalidDataException: Error -17 in function "Text::getWideString (From encoding "UTF-8" -> "UTF-16LE")": Unable to recode.
February 11, 2016
How to

KB_180009: Using chained certificates for IAS webadmin  KB_180009: Using chained certificates for IAS webadmin

This KB explains how configure IAS to make use of chained / custom / commercial / multi-level certificates for web administration. (I.e. certificates issued by an intermediate / sub-CA). This KB is valid as from IAS 3.6.8.
February 11, 2016
FAQ

KB_180008  KB_180008

This KB provides information on the message “disable4”, displayed by a DIGIPASS 250 / 260.
February 11, 2016
How to

KB_170032: Unable to delete user in IDENTIKEY Authentication Server.  KB_170032: Unable to delete user in IDENTIKEY Authentication Server.

"When a user is still owner of a report or has scheduled a report, it is impossible to delete that user. Also when the owner of a report has changed but there is still a scheduled task for a report, the user cannot be deleted. When you try to delete a user that is owner of a report, then you will see the following error message: update or delete on table “vdsuser” violates foreign constraint “xxxxx” on table “vdsreport” …"
February 11, 2016
How to

KB_170031: IPSEC tunnel on aXsGUARDS Gatekeeper with Microsoft Azure  KB_170031: IPSEC tunnel on aXsGUARDS Gatekeeper with Microsoft Azure

An IPSEC tunnel between aXsGUARD Gatekeeper and Microsoft Azure only works when the tunnel on Azure is in Static Mode.
February 11, 2016
How to

KB_160080: I’ve setup IAS 3.9 and with the IDENTIKEY User Website client but when attempting to activate a DIGIPASS for Mobile QR code I get an error stating “A request has been received from a client for which there is no matching component record.” Why does this happen?  KB_160080: I’ve setup IAS 3.9 and with the IDENTIKEY User Website client but when attempting to activate a DIGIPASS for Mobile QR code I get an error stating “A request has been received from a client for which there is no matching component record.” Why does this happen?

IDENTIKEY Authentication Server (IAS) 3.9 comes with an updated User Self-Management site which allows the user to register and activate their own DIGIPASS for Mobile. This KB article discusses this specific error so please review the IDENTIKEY User Websites Administrator Guide and IAS guides for more detailed instructions.
February 11, 2016
How to

KB_160079: I’ve setup IAS 3.9 and with the IDENTIKEY User Website client but when attempting to activate a Cronto I get an error stating “A request has been received from a client for which there is no matching component record.” Why does this happen?  KB_160079: I’ve setup IAS 3.9 and with the IDENTIKEY User Website client but when attempting to activate a Cronto I get an error stating “A request has been received from a client for which there is no matching component record.” Why does this happen?

IDENTIKEY Authentication Server (IAS) 3.9 comes with an updated User Self-Management website which allows the user to register and activate their own DIGIPASS for Mobile and DIGIPASS supporting Cronto offline activation. This KB article discusses this specific error so please review the IDENTIKEY User Websites Administrator Guide and IAS guides for more detailed instructions.
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