Knowledge Base

Knowledge Base

Developed over the years by our dedicated Technical Support Team, VASCO’s rich and ever-expanding Knowledge Base contains resolutions to known support issues. VASCO’s Technical Support Engineers and partners consult daily for Root Cause Analysis and rapid incident resolution.

Search VASCO's Knowledge Base to find the information you need. This online database puts support resources at your fingertips, including "how-to" documents, whitepapers, known issues, documentation, patch information, problem reports, and common error messages for all VASCO products.

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July 10, 2015
How to

KB_190003: Integrating the Image Scanner SDK with Android Studio.  KB_190003: Integrating the Image Scanner SDK with Android Studio.

Chapter 3.2 of the DP4APPS Integration guide explains how to integrate the Image Scanner SDK with Android using the Eclipse software. This Article explains how to do it with Android Studio.
July 10, 2015
How to

KB_190002: DIGIPASS Gateway: Failed to verify device code / Challenge corrupted.  KB_190002: DIGIPASS Gateway: Failed to verify device code / Challenge corrupted.

After you’ve entered the device code in the DIGIPASS Gateway and clicked submit, you receive the error “Failed to verify device code”.
July 10, 2015
How to

KB_190001: DIGIPASS Gateway shows an empty screen after login.  KB_190001: DIGIPASS Gateway shows an empty screen after login.

After a successful installation of the DIGIPASS Gateway with option “deploy DP760/DP4M Classic or Premium Edition”, you are able to open the D DIGIPASS Gateway website. After clicking the Submit button of the login page it shows a blank page instead of showing the activation image(s).
July 10, 2015
Patch Info

KB_180005: Applying IAS 3.6.1 patch fails when the installer is on a network drive.  KB_180005: Applying IAS 3.6.1 patch fails when the installer is on a network drive.

Applying the IAS 3.6.1 patch fails when the patch installer is on a network drive. The error produced is: This update package could not be opened. Contact the application vendor to verify that this is a valid Windows Installer update package.
July 10, 2015
FAQ

KB_180004: DIGIPASS for APPS: Meaning of value returned by DIGIPASSPRopertiesResponse.getDeviceType  KB_180004: DIGIPASS for APPS: Meaning of value returned by DIGIPASSPRopertiesResponse.getDeviceType

This KB documents the value returned by DIGIPASSPropertiesResponse.getDeviceType, allowing to know what device type you are dealing with
July 1, 2015
How to

KB_180003: Configuring SNMPb as SNMP manager/trap daemon for IAS  KB_180003: Configuring SNMPb as SNMP manager/trap daemon for IAS

This KB explains how to install and configure an SNMP manager (SNMPb) for monitoring IAS/IA. SNMPb can then be used as MIB browser and an SNMP trap daemon
July 1, 2015
FAQ

KB_160071: I received 3 DPX files. Which DPX file do I import?  KB_160071: I received 3 DPX files.  Which DPX file do I import?

"VASCO offers three types of DPX files. STATICPW and Autoregister DPX files, which enable server-side PIN use. NOSTATIC DPX file does not enable PIN use." This article describes the different types of DPX files and their use.
July 1, 2015
FAQ

KB_160070: What are the Third Party SSL Files To Use With IDENTIKEY Authentication Server On A Linux OS  KB_160070: What are the Third Party SSL Files To Use With IDENTIKEY Authentication Server On A Linux OS

It is not clear what values need to be selected when installing a third party SSL certificate with IDENTIKEY Authentication Server on Linux OS. This article explains the process in detail.
July 1, 2015
How to

KB_160069: How To Change the IP address for IDENTIKEY Authentication Server (IAS) on a Linux OS.  KB_160069: How To Change the IP address for IDENTIKEY Authentication Server (IAS) on a Linux OS.

IDENTIKEY Authentication Server (IAS) is licensed on the IP address of the system. If the IP address of the server is changed the IAS needs to be re-licensed with the new IP address.
July 1, 2015
FAQ

KB_160068: IDENTIKEY Authentication Server (IAS) Webadmin no longer works after an upgrade of Java.  KB_160068: IDENTIKEY Authentication Server (IAS) Webadmin no longer works after an upgrade of Java.

The IAS Webadmin is served up via Tomcat which requires Java to be installed first. If Java is updated after the IAS Webadmin has been deployed there will be an issue with the IAS Webadmin because Java files that Tomcat require will have been overwritten.
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