Knowledge Base

Knowledge Base

Developed over the years by our dedicated Technical Support Team, VASCO’s rich and ever-expanding Knowledge Base contains resolutions to known support issues. VASCO’s Technical Support Engineers and partners consult daily for Root Cause Analysis and rapid incident resolution.

Search VASCO's Knowledge Base to find the information you need. This online database puts support resources at your fingertips, including "how-to" documents, whitepapers, known issues, documentation, patch information, problem reports, and common error messages for all VASCO products.

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February 25, 2015
How to

KB_160062  KB_160062

Converting (phone) number from OfflineHelp free text section in DP4Mobile into a clickable link. In customizing DIGIPASS for Mobile applications, I would like the phone number I assign to the OfflineHelp free text section to be visible to the user as a clickable link so that when it is clicked, the mobile phone will automatically dial the number.
February 25, 2015
How to

KB_160061  KB_160061

DIGIPASS for Mobile Activates correctly,but Fails OTP Verification. After activating a DIGIPASS for Mobile application the OTP displayed will not validate. This article reviews issues with the demo static vector that might cause this.
February 25, 2015
Bug

KB_160060  KB_160060

Blank Authentication Pages After the Installation of DIGIPASS Authentication for OWA 3.5.1 Customers using DIGIPASS Authentication for OWA Forms version 3.5.1 when using Microsoft Exchange 2007 may experience blank forms after attempting login. This article details how to resolve this issue.
February 25, 2015
Bug

KB_150143  KB_150143

Problem importing or assigning a DIGIPASS in IDENTIKEY Authentication Server 3.6.1 AD integrated: 'could not invoke command' After installing IAS patch 3.6.1 on IAS 3.6.0, there are problems importing or assigning a DIGIPASS you get the error: Could not invoke command.
February 25, 2015
Bug

KB_150139  KB_150139

Failed to start RDP workspace with DIGIPASS When you login to the RDWeb site you receive the following error: Failed to start RDP workspace with DIGIPASS Cannot retrieve RDP workspace: Wrong number of arguments or invalid property assignment.
February 25, 2015
How to

KB_150138  KB_150138

How To remove a server from the Server selection list in IDENTIKEY Authentication Server (IAS) webadmin login screen On the Webadmin Log In page, you get a list of servers in a drop down list. This article describes how to remove an entry form that list.
February 25, 2015
Bug

KB_150137  KB_150137

DP4Mobile Customization tool error: The format of the staticVector attribute is not correct for Activation. It must contain from 112 to 4096 hexadecimal characters When using the DP4Mobile Customization tool, you get the following error: BUILD FAILED C:\Users\freitro1\Desktop\DIGIPASS_for_Mobile_4.3.9\Customization Tool\core\android\build.xml:56: C:\Users\freitro1\Desktop\DIGIPASS_for_Mobile_4.3.9\Customization Tool\core\android\build.xml:83: ERROR: An error has been raised while parsing the XML file: C:\Users\freitro1\Desktop\DIGIPASS_for_Mobile_4.3.9\Customization Tool\input\xml\DIGIPASS.xml. ERROR: The format of the staticVector attribute is not correct for Activation. It must contain from 112 to 4096 hexadecimal characters. Total time: 1 second Picked up JAVA_TOOL_OPTIONS: -Dfile.encoding=UTF-8 Android customization report: FAILED
February 25, 2015
How to

KB_140142  KB_140142

How To download LDAP Synchronization full trace file from IDENTIKEY Appliance.
February 25, 2015
How to

KB_140141  KB_140141

How To download Syslog file from IDENTIKEY Appliance.
February 25, 2015
How to

KB_140140  KB_140140

How To download IDENTIKEY full trace file from IDENTIKEY Appliance.
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