Knowledge Base

Knowledge Base

Developed over the years by our dedicated Technical Support Team, VASCO’s rich and ever-expanding Knowledge Base contains resolutions to known support issues. VASCO’s Technical Support Engineers and partners consult daily for Root Cause Analysis and rapid incident resolution.

Search VASCO's Knowledge Base to find the information you need. This online database puts support resources at your fingertips, including "how-to" documents, whitepapers, known issues, documentation, patch information, problem reports, and common error messages for all VASCO products.

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April 27, 2015
Article

180002: DIGIPASS Authentication for Microsoft ADFS installation fails with Error 1722.  180002: DIGIPASS Authentication for Microsoft ADFS installation fails with Error 1722.

DIGIPASS Authentication for Microsoft ADFS installation fails with Error 1722.
April 27, 2015
How to

KB_180001: How to create a report template in IDENTIKEY Risk Management (IRM).  KB_180001: How to create a report template in IDENTIKEY Risk Management (IRM).

How to create a report template in IDENTIKEY Risk Management (IRM). This how-to explains how to create an extended report template in RISK-IDS. This template will, on top of the standard report template, allow to report per transaction subtype and sub-product ID. On top, it allows to make use of friendly names rather than ID’s for (sub-)products and (sub-)transaction types
April 23, 2015
FAQ

KB_160067: Cannot Authenticate via DAWL after the Active Directory Password has Expired  KB_160067: Cannot Authenticate via DAWL after the Active Directory Password has Expired

Cannot Authenticate via DAWL after the Active Directory Password has Expired. DIGIPASS Authentication for Windows Logon will not allow a user to change their Active Directory password after it has expired. The user can change their password before it expires with the standard Windows password change mechanisms.
April 23, 2015
FAQ

KB_160066: Failed to modify: LDAP returned Insufficient Rights (50)’ error after upgrade of IAS with Active Directory Data Store on a member server  KB_160066: Failed to modify: LDAP returned Insufficient Rights (50)’ error after upgrade of IAS with Active Directory Data Store on a member server

Failed to modify: LDAP returned Insufficient Rights (50)’ error after upgrade of IAS with Active Directory Data Store on a member server By default, IDENTIKEY Authentication Server (IAS) 3.6 runs under the Local System account instead of a domain user account after an initial installation or upgrade. If IAS is on a member server the VASCO IDENTIKEY Authentication Server service needs to be configured to run as an Active Directory user with elevated rights (i.e. domain administrators or domain users with Active Directory administrative privileges).
April 23, 2015
How to

KB_160065: How to extract data from the PSKC host file format to be used with OATH based DIGIPASS.  KB_160065: How to extract data from the PSKC host file format to be used with OATH based DIGIPASS.

How to extract data from the PSKC host file format to be used with OATH based DIGIPASS. When you purchase OATH based DIGIPASS you can receive the host files to import into your server system as a DPX file or a PSKC file. The DPX file is VASCO propriety format and is compatible with applications such as IDENTIKEY Authentication Server or other applications where the VACMAN Controller API is embedded. The PSKC format is based RFC 6030 and will typically be imported into open source applications.
April 23, 2015
Article

KB_160064: What IAS Administration Privileges are required to allow a delegated administrator to send or view DIGIPASS for Mobile ES activation data?  KB_160064: What IAS Administration Privileges are required to allow a delegated administrator to send or view DIGIPASS for Mobile ES activation data?

What IAS Administration Privileges are required to allow a delegated administrator to send or view DIGIPASS for Mobile ES activation data? IDENTIKEY Authentication Server administration privileges can be fine-tuned to allow delegated administration. One example of this delegation is providing IAS admins the ability to view or send Activation data for DP4Mobile Enterprise Security Edition.
April 23, 2015
How to

KB_160063: IAS 3.6 Linux Installer Requires Missing Dependency Files.  KB_160063: IAS 3.6 Linux Installer Requires Missing Dependency Files.

IAS 3.6 Linux Installer Requires Missing Dependency Files. In some cases the IAS 3.6 installation script will need additional dependencies to do a complete install.
April 23, 2015
How to

KB_140144: How to load a license for a DIGIPASS Authentication module on IDENTIKEY Appliance.  KB_140144: How to load a license for a DIGIPASS Authentication module on IDENTIKEY Appliance.

How to load a license for a DIGIPASS Authentication module on IDENTIKEY Appliance. Before IDENTIKEY Appliance (IA) version 3.6.8.x, it was impossible to upload the License.dat for a DIGIPASS Authentication module into the Web Administration of the IA. To do this you had to follow KB article 110064. From version 3.6.8.x on, this is possible through the Web Administration.
April 23, 2015
How to

KB_140143: Connect over SSH to IDENTIKEY Appliance without using the support connection  KB_140143: Connect over SSH to IDENTIKEY Appliance without using the support connection

Connect over SSH to IDENTIKEY Appliance without using the support connection. This KB article explains the steps the customer must take when they want to connect to the IDENTIKEY Appliance over SSH. This always requires an intervention of VASCO Support to sign the generated certificate. SSH connection without Vasco Support intervention is not allowed.
April 23, 2015
How to

KB_130015: TCL scripting on IAS with AD data store, in a multi-domain environment.  KB_130015: TCL scripting on IAS with AD data store, in a multi-domain environment.

TCL scripting on IAS with AD data store, in a multi-domain environment. When using TCL in a multi-domain environment the encryption key can’t be found when TCL is used from a different domain.
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