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Product Support

OneSpan’s product support options help our customers make the most of their investment. From "how-to" guides to 24/7 service from technical experts, we work tirelessly to provide the information you need. 

Click here to contact support in your region.

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Knowledge Base & Legacy Support

Search OneSpan's Knowledge Base to find the information you need. This online database puts support resources at your fingertips, including "how-to" documents, whitepapers, known issues, documentation, patch information, problem reports, and common error messages for all OneSpan products. 

Additionally, OneSpan's detailed Software Product Lifecycle page and End of Life Policy provide detailed information on support for legacy products.

Download Product Service Resources from the Knowledge Base
Software Product Lifecycle
End of Life Policy


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My Maintenance & Registration

In order to register or to request maintenance on your IDENTIKEY Server, IDENTIKEY Appliance or Gatekeeper, or Digipass Plug-In products, please use the link below. Keep your Maintenance ID and product Serial Number at hand. 


Register & Maintain
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Support Services

OneSpan offers a range of technical support services. With flexible service packages and rapid-response coverage to all corners of the globe, there is a OneSpan Technical Support Plan to match your needs and budget. 


Choose a Service Plan
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Provisioning

DIGIPASS for Mobile Enterprise Security Provisioning Service eases the rollout of the OneSpan time and event based application to the end users. This software DIGIPASS also includes a time synchronization module, allowing frequent travelers to use their DIGIPASS for Mobile without any restrictions. Authorization code required. 


Learn about Our Provisioning Service.
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Product Security Incident Response Team

The Product Security Incident Response Team (PSIRT) is responsible for responding to OneSpan product security incidents. Our team manages the receipt, investigation and disclosure of security vulnerability information related to OneSpan products. All product security incidents are handled in line with the principles of responsible disclosure.


Learn about PSIRT
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Customer Service

OneSpan Professional Services are designed to assist customers, resellers, partners and integrators in the deployment of their strong authentication projects. By sharing our expertise we help our customers to minimize the challenges and maximize the results of the authentication on time and within budget.


Read about our customer support services

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